If you would like to pay via Direct Debit, please open up a support ticket and we will provide the next steps - Login - Prostack
Step 1 - Setting up a Direct Debit Mandate
Once logged in, click on the invoices section and you'll see the outstanding invoice for which you need to make payment.
Step 2
Click on the unpaid status and this will take you to the invoice.
Step 3
On the invoice, click Setup Mandate for Payment. Follow the on-screen instructions to complete the mandate.
Direct Debit Terms and Conditions
ProStack uses GoCardless to process direct debit payments, and any correspondence you receive regarding direct debit may include a reference to this name alongside the ProStack name.
Regular payments scheduled via direct debit will have a collection date of 1 day before the due date.
Please ensure funds are available in the bank account for collection 3 days prior to invoice due dates.
Once payments have been received and applied against open invoices, billing contacts will receive a payment receipt via email.
The Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit GoCardless Ltd will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request GoCardless Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by GoCardless Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
Need further assistance?
If you require further assistance please contact the ProStack team and we can help get this resolved for you! [Get in touch today!]
