This article will explain the difference between the new account user section and the existing contact section within your Client Portal and provide instructions on how to add a new user or contact.
What is an account user?
The user management system was introduced to allow a single user access to multiple client accounts.
This new feature offers a flexible way for customers to manage their accounts and grants account access to multiple users.
When you create a new account the user is created based on the account profile, this new user is the account owner.
Adding a user is useful if a web designer has multiple but separate accounts with us. The web designer can log in as a user and access each of these accounts using a single set of credentials. However, the accounts would not be connected.
What is a contact?
The 'Contacts' section allows you to set which email categories the contact should receive copies of. It also allows you
To set these up on your account please follow the article [How do I add a new user to open support requests?].
Need further assistance?
If you require further assistance please contact the ProStack team and we can help get this resolved for you! [Get in touch today!]