Are you struggling to create FTP accounts from cPanel? Or are you not able to connect via FTP to the server?
Firstly, check if FTP is enabled for the server. By default, cPanel leaves this option disabled due to its security risks. Most new servers do not have this service enabled.
In order to have FTP service up and running, please follow the instructions given below. This can be done only via WHM and for customers who have Cloud/Dedicated Hosting packages.
Step 1
Log into your WHM account.
Step 2
Once logged in, search for Service Configuration on the left-hand side. Select FTP Server Selection.
Step 4
From here, there are two options to select:
ProFTPD
Pure-FTPd
Please note: it is recommended to choose Pure-FTPd.
Need further assistance?
If you require further assistance please contact the ProStack team and we can help get this resolved for you! [Get in touch today!]
