Articles
We recommend enabling two-factor authentication to provide an extra layer of...
How do I reset my Client Portal password?If you're unable to log into your account, you can easily reset your password...
How do I update my Contact Details?You can update or edit your contact details within the [client portal] (If you...
How can I add a new contact to my account?If you would like an additional contact to email our technical support team...
How do I add a new user to my Client Portal?Adding a new user to help manage your account is simple, you can do this within...
What is the difference between a user and a contact in my Client Portal?This article will explain the difference between the new account user section and the existing...
How do I get technical support from ProStack?If you can't find a solution to your problems in our knowledgebase, you can submit a ticket to...
What payment methods do ProStack accept?We currently accept payments via Credit/Debit Card, PayPal, Bank Transfer, and...
How do I update my card details?You can update or edit your card details within the [client portal] (If you...
How do I set up Direct Debit as my payment method?If you would like to pay via Direct Debit, please open up a support ticket and we will provide...
How do I set up a PayPal subscription for my service?You can set up a PayPal subscription on an unpaid invoice within the [client portal] (If you...
How do I become an Affiliate?Signup to ProStack's affiliate scheme and receive 10% of the revenue generated over the first...
How do I pay an outstanding invoice?You can make payment for any invoices within the [client portal] (If you cannot...
How do I view my invoices?You can view or download any invoices within the client portal. (If you cannot...
Why does my invoice address not match my primary account details?Have you recently updated your primary account information but the latest...
How do I view my account credit?If you have credit on your account and wish to see the current balance, you can...
Can I view historical emails sent by ProStack?Any email correspondence sent by the ProStack team is logged within the client portal. This...
Shared Hosting: How do I upgrade my service within the client portal?If you have [Shared Hosting or Reseller Hosting] plans with us, you can upgrade...
Shared Hosting: How do I change my cPanel password from the client portal?For our [Shared hosting] customers there's an option to reset your cPanel...
How do I cancel my services?If you no longer require your service, you will need to submit a cancellation...
