Account & Billing information
Articles
We recommend enabling two-factor authentication to provide an extra layer of security to your ProStack account. This can…
Read moreIf you're unable to log into your account, you can easily reset your password by following the instructions provided…
Read moreYou can update or edit your contact details within the client portal. (If you cannot remember your password, there is a…
Read moreIf you would like an additional contact to email our technical support team without having access to the client portal,…
Read moreAdding a new user to help manage your account is simple, you can do this within the [client portal] (If you cannot…
Read moreThis article will explain the difference between the new account user section and the existing contact section within your Client Portal…
Read moreIf you can't find a solution to your problems in our knowledgebase, you can submit a ticket to our technical support team, who will be…
Read moreWe currently accept payments via Credit/Debit Card, PayPal, Bank Transfer, and Direct Debit. Payments made via…
Read moreYou can update or edit your card details within the [client portal] (If you cannot remember your password, there is a…
Read moreIf you would like to pay via Direct Debit, please open up a support ticket and we will provide the next steps - Login - Prostack…
Read moreYou can set up a PayPal subscription on an unpaid invoice within the [client portal] (If you cannot remember your password, there is a…
Read moreSign up to ProStack's affiliate scheme and receive up to 20% of the revenue generated over the first 12 months for every customer that…
Read moreYou can make payment for any invoices within the [client portal] (If you cannot remember your password, there is a…
Read moreYou can view or download any invoices within the client portal. (If you cannot remember your password, there is a…
Read moreHave you recently updated your primary account information but the latest invoice does not show the correct details?…
Read moreIf you have credit on your account and wish to see the current balance, you can check this within the [client portal] (If…
Read moreAny email correspondence sent by the ProStack team is logged within the client portal. This includes ticket replies, Invoice reminders…
Read moreIf you have [Shared Hosting or Reseller Hosting] plans with us, you can upgrade or downgrade your service within the…
Read moreFor our [Shared hosting] customers there's an option to reset your cPanel password directly from the [client portal] (If…
Read moreIf you no longer require your service, you will need to submit a cancellation request within your client portal. If you…
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