Quality Policy

SharpStack Hosting Ltd objectives are to provide a comprehensive suite of managed web hosting services to its customers. These services enable clients to maintain and grow their businesses online. SharpStack Hosting Ltd aims to back all managed hosting services with exceptional, pro-active technical support round the clock. SharpStack Hosting Ltd looks to always give high quality and rapid responses to incidents and customer support queries, and always communicate effectively.

To achieve this objective, the organisation will maintain an effective and efficient Quality Management System based upon the requirements of ISO9001:2015.

As such, the Directors of SharpStack Hosting Ltd are committed to the following:

  • Establish measurable quality and business objectives that are consistent with the context and strategic direction of the organisation and address risks and opportunities associated with them;

  • Ensure quality objectives help the organisation achieve customer requirements by:

  • Building strong and mutually beneficial client relationships, by listening carefully to their needs and designing and implementing solutions that help customers to provide better services to their own clients.

  • Research and implement new technologies that innovate and help improve the quality, efficiency, and commercial success of customer businesses.

  • Monitor and measure the effectiveness of its business processes and objectives through management reviews and the internal audit process.

  • Proactively seek feedback from customers on how well its managed hosting services meet their requirements and set objectives for continual improvement;

  • Analyse the causes of any complaint or problem, and take appropriate action to prevent recurrence;

  • Select and work closely with hardware and other upstream suppliers who enable the organisation to create and deliver a reliable performance;

  • Recruit employees who are customer-focused and support them with appropriate training and systems to ensure their competence always meets the organisation’s requirements;

  • Provide a work environment that promotes the wellbeing of its employees and encourages positive teamwork;

  • Encourage all employees to identify problems and make suggestions to improve all aspects of the organisation’s products/services and business processes;

  • Ensure that all employees are aware of the Quality Policy and are committed to the effective implementation of the Quality Management System;

  • Ensure that the organisation complies with all necessary regulatory and legal requirements.

  • The continual improvement of the organisation’s Quality Management System is fundamental to the success of its business and must be supported by all employees as an integral part of their daily work.