In the market for a Liquid Web alternative?
Liquid Web has been a fixture of managed hosting since 1997, and its “Heroic Support” has a loyal following. Here’s a straight comparison to help you decide whether it’s the right fit, wherever your audience is.
Introducing Prostack
Prostack is a UK-based managed hosting partner for digital agencies and e-commerce businesses. We operate from three datacentres (two in the south of England and one in Atlanta), so we host audiences in both the UK and the US, backed by a support team that’s on hand 24/7, 365.
- 100% uptime with 24/7 support
- 6-minute average ticket response time
- 11-minute average resolution time
- Datacentres in the UK (two) and the US (Atlanta)
- Offers dedicated servers, VPS, and shared hosting
- Independent with no parent company
Introducing Liquid Web
Liquid Web is a long-established managed hosting provider headquartered in Lansing, Michigan, selling managed VPS, cloud and dedicated servers to customers in over 150 countries. It operates datacentres in the US and Europe, including Amsterdam and, since 2025, London. Since 2023 it has been owned by private equity firm One Equity Partners under the CloudOne Digital holding company, alongside sister brands Nexcess and Servers.com.
- Datacentres in the US and Europe (Amsterdam and London)
- 24/7 “Heroic Support” via phone, chat and tickets
- 100% uptime SLA on network and power
- InterWorx control panel included; cPanel and Plesk cost extra
- Part of the CloudOne Digital private-equity portfolio
Prostack vs Liquid Web: how do they compare?
Both offer genuinely managed hosting, 100% uptime SLAs, 24/7 support and a presence in the UK and the US. The difference is in the detail: how quickly tickets actually get resolved, what’s included in the price, and how that price behaves at renewal.
| Feature | Liquid Web | Prostack |
|---|---|---|
| Fully managed | Yes (self-managed plans also sold) | Yes |
| UK-based | No | Yes |
| UK & US presence | Datacentres in the US and Europe, including London | Two UK datacentres plus Atlanta, US |
| Pricing | Managed VPS from ~$36/mo introductory, renewing at roughly double; dedicated from ~$149/mo | Transparent, in GBP or USD, with no renewal shock. See prostack.uk/portal |
| Control panel | InterWorx included; cPanel or Plesk at extra cost | Cito Platform, cPanel, Windows |
| 24/7 support | Yes | Yes, with a 6-minute average ticket response and 11-minute average resolution |
| ISO accreditations | Not listed | ISO 27001, ISO 9001, ISO 14001 |
| Free trial | No blanket money-back guarantee; 30-day guarantee on some managed plans | 30 days |
| Free managed migration (no crossover billing) | Free standard migrations; crossover billing not publicly confirmed | Yes |
What sets Prostack apart?
We’re on hand 24/7, on both sides of the Atlantic
- ✓ Our support team works around the clock, 365 days a year, with a 6-minute average ticket response, whichever side of the Atlantic you’re on.
- ✓ Hosting clients in the UK, the US, or both? So do we. Our Atlanta datacentre is built to the same standards as our two UK facilities, so one host covers your whole portfolio.
- ✓ You can be billed in GBP or USD, whichever suits your business.
We’re transparent on pricing
- ✓ Liquid Web’s advertised prices are introductory: managed VPS plans commonly renew at around double the sign-up rate. Our pricing is what it says, with no renewal shock.
- ✓ Want cPanel? Liquid Web charges extra for it on top of your plan. With Prostack, the control panel (Cito, cPanel or Windows) is part of the service.
- ✓ No quote-request dance and no hidden thresholds. Current plans are published at prostack.uk/portal.
We’re independent and genuinely hands-on
- ✓ Liquid Web sits in a private-equity portfolio alongside Nexcess and Servers.com, with the brand reshuffles that tend to follow. Prostack has no parent company, so every decision is made in the interest of our customers.
- ✓ Support isn’t a first-response race: our tickets are resolved, not just answered, in 11 minutes on average, around the clock.
- ✓ We become an extension of your team, collaborating with you rather than leaving you to self-manage the platform.