Prostack will be effecting a change freeze over the holidays, in order to ensure stability throughout what is a critical period for many of our customers.
The change freeze applies between 8am on Monday 21st December 2020 and 8am Monday 4th January 2021
The change freeze will mean that, except by prior arrangement in emergencies:
- Prostack will not carry out any new customer deployments or migration work
- Prostack will not carry out any non-emergency maintenance, upgrades or changes to our infrastructure.
Our team will continue to provide round the clock support via our helpdesk throughout the Christmas period. We would like to assure our customers that there will be no change to response times on helpdesk tickets and service alerts, and you should expect the usual high standards of proactive support during the change freeze.
If you are an existing Prostack customer looking for a new service or a migration in December, please ensure this has been scheduled with the team in advance of the change freeze.
On behalf of everyone at Prostack hosting, we hope you have a very happy Christmas, and we look forward to a prosperous 2021!
