As the festive season approaches, ProStack will be implementing a Change Freeze over the Christmas holidays. This means a brief pause on certain technical activities to ensure a stable and stress-free experience during this critical period.
The Change Freeze kicks in at 5 pm on Friday December 15th 2023 and lasts until 9 am on Wednesday January 3rd 2024.
What does the Change Freeze Entail?
During this time, we’re putting a hold on maintenance, upgrades, and migration work, with exceptions only for emergency situations through prior arrangements.
If you’re an existing ProStack customer and have plans for migrations or new services in December, be sure to reach out to our team in advance.
The Change Freeze will mean that, except by prior arrangement in emergencies:
- ProStack will not carry out any new customer deployments or migration work.
- ProStack will not carry out any non-emergency maintenance, upgrades or changes to our infrastructure.
Contacting our technical support team
While certain activities are taking a holiday break, it’s vital to note that our team will continue to provide round-the-clock support via our helpdesk throughout the Christmas period. Rest assured, our high standards of service, response times, and handling of helpdesk tickets will not be affected during the Change Freeze.
On behalf of the team at ProStack Hosting, we hope you have a very Merry Christmas, and we look forward to a prosperous 2024 with you all!