ProStack vs Nimbus
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Introducing ProStack
ProStack is a managed web hosting partner with a human touch. We were founded in 2016 by CEO Martin Cole, who has spent more than two decades getting to know the hosting niggles and needs of digital agencies and e-commerce businesses.
- 100% uptime with 24/7 support
- 6 minutes – average ticket response time
- 11 minutes – average resolution time
- Offers a proprietary control panel (Cito UI), plus Windows and cPanel
- Independent with no parent company
Introducing Nimbus
Nimbus is a managed web hosting partner for agencies and freelancers. It was founded in 2011 by Tim Dunton, who exited in 2024. Last year also saw Nimbus get acquired by World Host Group, which operates more than 25 brands across the world.
- 99.995% uptime with 24/7 support
- 1 minute – average time to answer support calls
- 1 hour – 97% of support tickets are answered within this time
- Offers a proprietary control panel (Nimbus Platform)
- Recently acquired by World Host Group
ProStack Cito vs Nimbus Platform
Like Nimbus, ProStack has developed a proprietary web hosting platform for PHP applications like WordPress and WooCommerce.
Both ProStack Cito and Nimbus Platform offer everything you’d expect from a web hosting platform, from quick cloning to built-in log viewers and daily back-ups. But, we believe that ProStack Cito comes with even more capabilities and support as standard.
| Nimbus Platform | ProStack Cito | |
| Uptime monitoring | Available via NimWatch for an additional monthly cost. | Available via 40+ monitors and alerts at no extra cost. |
| Full-page caching | Available via NimCache at an additional monthly cost. | Available via Cito Boost at no extra cost. |
| Cloudflare support | No ongoing assistance with managing Cloudflare accounts. | Ongoing assistance with managing your Cloudflare account, at no extra cost. |
Why we’re proud of Cito
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Purpose-built for agencies
We listen to and learn what our customers need. We even have an active feedback forum where users can make requests, vote on new features, and get status updates on their suggestions. |
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Free from bloat
We continue to evolve Cito, but we’re mindful not to overdevelop it. The platform will always stay scaled back with the features that developers genuinely need. |
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Flexible scaling
Customers can scale Cito without upgrading to a whole new package. You might just need a tad more resource, for instance – not more user seats or developer tools. |
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Headache-free migrations
Migrating to Cito? We offer load and speed testing to make sure your site performance doesn’t dip, and can even delay billing so you’re not paying for two servers at once. |
What sets ProStack apart?
Most hosting platforms aren’t trying to reinvent the wheel. They tend to run with similar features and capabilities, with a few variations in things like UI and pricing. With that in mind, it’s often the company behind the platform that makes the biggest difference.
So, how do ProStack and Nimbus compare? Based on our reviews and conversations with ex-Nimbus customers, we believe ProStack is stronger in these three key areas.
We’re proudly independent
- ✓ We serve our customers, not a parent company. From platform changes to pricing, no decision comes from above.
- ✓ Customers get dedicated account managers on the phone, not a call centre handling multiple brands. We know our customers inside-out.
- ✓ We love to be flexible. We don’t want a parent company setting new processes that don’t sit right with us.
We’re all about speedy support
- ✓ We’re accessible via email, ticket requests and live chat – but customers never need to try that hard! We resolve tickets within 11 minutes on average.
- ✓ Our customers are always seen and heard, even when we’re scaling up. As we grow, our support function grows with us.
- ✓ We become an extension of our customers’ teams, taking on their business priorities and hosting needs as our own.
We’re customer-centric
- ✓ We advise customers on the best solution for their needs, but they’re never forced onto packages or platforms that don’t suit them.
- ✓ We adapt our approach to suit each business. Whether a customer wants to be hands-off or hands-on with their hosting, that’s fine by us.
- ✓ Nothing is off the table for our customers. Whatever the ask, we’ll try to find a workaround that suits everyone.